BBC NEWS 24 794 08 Aug 13:59/25 ************ ********************** * *** *** ** ******** * ***** * *** ************ ************************** 4/12 SERIOUS PROGRAMME COMPLAINTS The Programme Complaints Unit will reply within 10 working days of receipt of your letter, or will let you know if the investigation will take longer.
People who are unsatisfied by their responses may ask for them to be considered by the Programme Complaints Appeals Committee of the Governors.
The committee will consider certain categories of programme complaints which raise important issues in which public interest is involved.
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